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Communication Skills

We communicate all the time. Communication is more than a means of sending messages, it is also a negotiation of understanding and meaning. Effective communication occurs when the meaning intended is the one which the audience receives.

Good communication builds relationships, visions of how things can be, trust, and other human elements within businesses.

communication training from SPA Training Development enables your organisation to build strong relationships, both within the business, and, with customers. By developing effective two way communication strategies - listening as well as talking - all business relationships are enhanced.

Through the skills of questioning, listening and selection of the most appropriate method of communication, delegates will learn how to build rapport and respect for and from others, enhancing business relationships.

SPA Training Development can provide you with bespoke courses, ensuring your employees communicate effectively with all contacts.

 

Perception and Awareness

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Methods of communication

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Questioning

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Active Listening

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Building Rapport and Respect

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What the customer is buying

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I know you believe you understand what you think I said, but Im not sure you realise that what you heard is not what I meant to say - Anon

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