Half Day Programmes

Being Assertive

Developing the skills required to put across points clearly, but with respect for others.

Being Positive Through Language

Exploring language patterns to ensure positive messages are conveyed.

Commercial Awareness

Building awareness of customer importance for all personnel within an organisation.

Effective and Efficient e-mail Usage

Ensuring that e-mail is a positive attribute internally and with customer communication.

Effective Meetings

Building the skills for planning and running meetings which achieve results.

Handling Customer Complaints

Developing the skills required to turn complaints into business building opportunities.

Listening and Questioning

Developing the core skills required for two way communication.

Motivating Others

Developing the techniques which bring out the best in others.

Telephone Communication

Building the skills required to communicate effectively when using telephones.

Time Management

Understanding the elements of time planning, goal setting and achieving results.